Claims

Canada's claims environment is getting harder to manage and MGAs cannot afford to be unprepared

CAT events are clustering, policyholders know their rights, and restoration costs are rising – experts say preparation is the only answer

Branislav Urosevic May 21, 2026

SPG Canada's Diana Charters says brokers are missing critical contract obligations – and clients pay the price at claims time

With the denial, Ontario's top court effectively confirmed that pandemic realities must factor into post-hoc billing reviews

A keynote moment turned catastrophic when Stephen Fry plunged six feet off a London stage—now a high-stakes legal battle is unfolding

AI tools are helping insurers triage incoming claims faster by prioritising urgent CAT cases that once sat in queues

Multi-lawsuit dispute puts broker responsibility and claims handling under microscope

Plummeting success rates raise doubts about the tribunal

CROs are reporting stable headcount but rising demand for data skills

Data shows shift toward complex transactions drives larger payouts despite fewer claims