# Claims

## [Canada's claims environment is getting harder to manage and MGAs cannot afford to be unprepared](https://www.insurancebusinessmag.com/ca/news/catastrophe/canadas-claims-environment-is-getting-harder-to-manage-and-mgas-cannot-afford-to-be-unprepared-576114.aspx)

CAT events are clustering, policyholders know their rights, and restoration costs are rising – experts say preparation is the only answer

Branislav Urosevic May 21, 2026

### [Why coverage gaps on complex risks only show up when it's too late](https://www.insurancebusinessmag.com/ca/news/claims/why-coverage-gaps-on-complex-risks-only-show-up-when-its-too-late-574947.aspx)

SPG Canada's Diana Charters says brokers are missing critical contract obligations – and clients pay the price at claims time

### [Ontario physicians win latest round in $600k COVID billing fight with OHIP](https://www.insurancebusinessmag.com/ca/news/claims/ontario-physicians-win-latest-round-in-600k-covid-billing-fight-with-ohip-574987.aspx)

With the denial, Ontario's top court effectively confirmed that pandemic realities must factor into post-hoc billing reviews

### [Stephen Fry’s £100K lawsuit after horror stage fall sparks event insurance showdown](https://www.insurancebusinessmag.com/ca/news/claims/stephen-frys-100k-lawsuit-after-horror-stage-fall-sparks-event-insurance-showdown-573498.aspx)

A keynote moment turned catastrophic when Stephen Fry plunged six feet off a London stage—now a high-stakes legal battle is unfolding

### [AI moves into the back office of catastrophe claims, Deloitte says](https://www.insurancebusinessmag.com/ca/news/environmental/ai-moves-into-the-back-office-of-catastrophe-claims-deloitte-says-573456.aspx)

AI tools are helping insurers triage incoming claims faster by prioritising urgent CAT cases that once sat in queues

### [Lloyd's locked in $31M fight over B.C. sawmill blaze](https://www.insurancebusinessmag.com/ca/news/claims/lloyds-locked-in-31m-fight-over-b-c--sawmill-blaze-572649.aspx)

Multi-lawsuit dispute puts broker responsibility and claims handling under microscope

### [Ontario accident benefits tribunal under fire as claimants win just 8% of cases](https://www.insurancebusinessmag.com/ca/news/claims/ontario-accident-benefits-tribunal-under-fire-as-claimants-win-just-8-of-cases-572648.aspx)

Plummeting success rates raise doubts about the tribunal

### [Climate, data ethics and debt crisis emerge as long-term threats for insurers: EY](https://www.insurancebusinessmag.com/ca/news/claims/climate-data-ethics-and-debt-crisis-emerge-as-longterm-threats-for-insurers-ey-572640.aspx)

CROs are reporting stable headcount but rising demand for data skills

### [Trade credit claims drop, but severity surges across London market](https://www.insurancebusinessmag.com/ca/news/claims/trade-credit-claims-drop-but-severity-surges-across-london-market-572429.aspx)

Data shows shift toward complex transactions drives larger payouts despite fewer claims